2024-07-21 07:00:02
Updated 2024-07-21 0023 UTC
CrowdStrike is actively assisting customers affected by a defect in a recent content update for Windows hosts. Mac and Linux hosts were not impacted. The issue has been identified and isolated, and a fix has been deployed. This was not a cyberattack.
Customers are advised to check the support portal for updates. We will also continue to provide the latest information here and on our blog as it’s available. We recommend organizations verify they are communicating with CrowdStrike representatives through official channels.
We assure our customers that CrowdStrike is operating normally and this issue does not affect our Falcon platform systems. If your systems are operating normally, there is no impact to their protection if the Falcon sensor is installed.
We understand the gravity of this situation and are deeply sorry for the inconvenience and disruption. Our team is fully mobilized to ensure the security and stability of CrowdStrike customers.
Sent 2024-07-19 1930 UTC
Valued Customers and Partners,
I want to sincerely apologize directly to all of you for the outage. All of CrowdStrike understands the gravity and impact of the situation. We quickly identified the issue and deployed a fix, allowing us to focus diligently on restoring customer systems as our highest priority.
The outage was caused by a defect found in a Falcon content update for Windows hosts. Mac and Linux hosts are not impacted. This was not a cyberattack.
We are working closely with impacted customers and partners to ensure that all systems are restored, so you can deliver the services your customers rely on.
CrowdStrike is operating normally, and this issue does not affect our Falcon platform systems. There is no impact to any protection if the Falcon sensor is installed. Falcon Complete and Falcon OverWatch services are not disrupted.
We will provide continuous updates through our Support Portal at https://supportportal.crowdstrike.com/s/login/.
We have mobilized all of CrowdStrike to help you and your teams. If you have questions or need additional support, please reach out to your CrowdStrike representative or Technical Support.
We know that adversaries and bad actors will try to exploit events like this. I encourage everyone to remain vigilant and ensure that you’re engaging with official CrowdStrike representatives. Our blog and technical support will continue to be the official channels for the latest updates.
Nothing is more important to me than the trust and confidence that our customers and partners have put into CrowdStrike. As we resolve this incident, you have my commitment to provide full transparency on how this occurred and steps we’re taking to prevent anything like this from happening again.
George Kurtz
CrowdStrike Founder and CEO
Please see this KB article: How to identify hosts possibly impacted by Windows crashes (pdf) or log in to view in support portal.
A Dashboard is available that displays impacted channels and CIDs and impacted sensors. Depending on your subscriptions, it’s available in the Console menu at either:
If hosts are still crashing and unable to stay online to receive the Channel File update, the remediation steps below can be used.
Cloud Environment | Guidance |
---|---|
AWS | AWS article |
Azure | Microsoft article |
GCP | (PDF) or log in to view in the support portal |
Public Cloud/Virtual Environments | Option 1:
Option 2:
|
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