Here’s what Tata Group chairman N Chandrasekaran told shareholders on TCS’ Gen-AI projects at the company’s 29th AGM

TCS chairman N Chandrasekaran has shared an update on the Indian IT major’s generative artificial intelligence (GenAI) projects. While addressing the company’s shareholders at the annual general meeting recently, Chandrasekaran said that TCS is currently involved in more than 100 Gen AI projects across the companies within Tata Group. He also added that companies were able to significantly reduce the sales cycle by using GenAI to analyse large documents like tender documents.

What the TCS chairman said about these GenAI projects

Chandrasekaran said: “All these projects are demonstrating very tangible business impact in terms of greater customer experience, productivity and efficiency.In e-commerce, Gen AI is being used to generate product catalogues, deliver conversational shopping experiences, and provide personalised offers. In manufacturing, Gen AI is enabling shop floor workers to troubleshoot complex equipment by asking questions in their native languages, thereby making the availability of the infrastructure very high and improving productivity.”
In the annual report published at TCS’ 29th Annual General Meeting (AGM), Chandrasekaran wrote: “In FY 2024, TCS has consolidated AI and Cloud expertise with the creation of the AI.Cloud unit. In addition, each business group is developing domain-specific AI/GenAI offerings relevant to the industry value chain. Over 300,000 employees have been upskilled on GenAI technologies in FY 2024. TCS’ products and services are also being enhanced with AI capabilities. For example, TCS BaNCSTM is enriching its product portfolio with integrated AI/ML and GenAI capabilities; AI is also being embedded in Cybersecurity services to enable predictive capabilities.

TCS chairman on the impact of AI on different sectors

In the annual report, Chandrasekaran added: “GenAI technologies will impact almost every sector and country going forward. Enterprises have already invested in cloud, data infrastructure and large processing power which will aid AI/ GenAI. GenAI will not only improve productivity but also create an impact we hitherto have not seen or imagined.
The deployment of AI and GenAI will significantly help financial institutions in both driving efficiency as well as targeting new customers and serving customers in a very personalised manner. For example, Insurance claims will be processed in a matter of minutes, lending and
disbursements will become much faster.
Connected medical devices with AI and GenAI will transform Healthcare in a significant way. It will enhance productivity, enable remote care and help overcome the shortage of skilled resources.”