2024-10-04 02:00:04
Thousands of Bank of America customers Wednesday reported trouble accessing their online accounts, according to tech disruption monitor Downdetector and various social media platforms.
Some users said they were unable to sign in. Others said they could, but saw their balances read $0.
Outage reports spiked around 12:45 p.m. Eastern time and peaked at 1:25 p.m., with more than 19,200 complaints, according to Downdetector. Complaints plateaued an hour later and tapered off after 8 p.m., the site showed.
“Some clients are experiencing an issue accessing their accounts and balance information today,” Bank of America said in a statement. “These issues are being addressed and have largely been resolved. We apologize for any inconvenience.”
Bank of America declined to specify to CNN what caused the issue. The bank is based in Charlotte, North Carolina – an area that saw significant damage and flooding from Hurricane Helene last week. It is unclear whether the reported outages had any connection to the storm’s after-effects.
There was no shortage of online commentary from affected users.
“Five accounts show zero balance, over 20K,” one Bank of America customer wrote on Downdetector.
“App not working and online banking shows yesterday’s balance,” another user wrote on the site.
“Both the App and Browser access to BoA remain at least partially down for us,” wrote a third. “Can now see some of our accounts, but not all of them. And the transfer between accounts function remains non-functional for all accounts.”
“Shows my debt fine tho,” another user wrote.
The X account from the bank’s directed customers to an automated link to request help.
One X user wrote that their account balances showed $0, but a phone call to BofA’s automated helpline provided the correct balances, according to Fox Business.
Some Bank of America customers reported seeing messages indicating the current balance for one or multiple accounts “may be temporarily unavailable,” according to CNN.
“Honestly I think they owe everybody some cash for pain and suffering because that was extremely stressful for a second there,” one customer wrote on X, according to CBS News.
