The flight, originally scheduled for 9.50pm, was delayed by two hours, and when he finally boarded at 12.20am, he found the aircraft to be in poor condition, with a foul smell and dirty, stained seats.
He reached his home at 3am.
Expressing his disappointment and frustration with the airline, he wrote, “Will take a bullock cart but not your airline. Will never fly with Air India Express or Air India again. I will pay 100% extra cost if needed but will take other airlines that are on time (only 2 other airline options anyways.”
“I have immense respect for the Tata Group and their leaders – I expect perfection from them always and this is a disaster honestly speaking!”
Air India Express later apologised for inconvenience caused due to the disruption of flight scheduling.
“Hi, Aditya! We apologize for the inconvenience caused due to the disruption in your flight schedule. Please note that the incoming flight was delayed due to reasons beyond our control. We will look into the issue raised regarding your aircraft experience and will fix it,” the airline responded.
Replying to Air India Express Kondawar wrote, “LOL. No you won’t. I am sure you guys will keep losing many customers if you keep this up. Your aircraft cleanliness was worse than a Mumbai local.”
In another comment, the company wrote, “We never want our guests to have such an experience, Aditya. Rest assured, we’ve noted your feedback and will look into it. Please consider this an isolated incident and give us the chance to serve you better in the future.”
