Categories: Technology

Amazon debuts Project Amelia, an AI assistant for sellers

Amazon sellers now have access to an AI assistant designed to help grow their business by answering questions about their metrics, and later, helping to resolve issues that arise. The assistant, code-named Project Amelia and built on AWS’s Amazon Bedrock, is available in beta to U.S. sellers, starting Thursday.

The retail giant says select U.S. sellers will gain access immediately, followed by a broader rollout across the U.S. Later this year, the feature will begin to arrive in more countries and in other languages besides English.

The goal with Project Amelia, explains Amazon, is to offer sellers tools that can then manage and grow their business.

Image Credits: Amazon

At launch, sellers will be able to retrieve information like sales data and customer traffic information, and be able to ask the assistant questions like “How is my business doing?” In response, the AI will offer a summary of metrics, including recent sales, units sold, and website traffic, comparing those metrics to the same time last year.

Sellers will also be able to ask follow-up questions, like those focused on a single product’s sale, growth, and customer traffic, among other things.

Later, the AI assistant will be able to help resolve issues and aid with other tasks.

For example, Amazon sellers will be able to ask something like “I have 300 units on the way and don’t see that reflected in the report. Can someone look into this?” and they’ll receive personalized guidance. If needed, they may also be connected with Amazon’s support team to help them investigate the issue further, which makes the assistant sound more like a traditional chatbot, in that case.

Further down the road, Project Amelia will be able to offer sellers “additional help managing the task” or may even “offer to solve the problem on a seller’s behalf,” Amazon says, without providing specifics or a time frame to launch.

Image Credits: Amazon

“We are always seeking to equip our selling partners with the most effective tools and capabilities, empowering them to more easily start and grow a successful business,” reads a blog post, penned by Mary Beth Westmoreland, VP of Amazon’s Worldwide Selling Partner Experience. “By leveraging the transformative power of generative AI, we are creating and deploying technologies that will improve how sellers can manage and grow their businesses. Innovative solutions like Project Amelia are reducing the time, effort, and resources required from sellers to manage their business, allowing them more time for building great products and delighting customers,” she adds.

Amelia’s launch follows the launch of another AI chatbot aimed at consumers, Rufus, which went live in the U.S. this summer. On the consumer side, Amazon is also leveraging AI to help customers find clothes that fit and to enhance product reviews, among other things. For sellers, Amazon had previously introduced generative AI tools to help them create product listings, and for those who advertise on Amazon, tools to generate backgrounds using AI.

On Thursday, Amazon also shared how it was using generative AI to improve its product recommendations for consumers as well as its product descriptions.

News Today

Share
Published by
News Today

Recent Posts

Kareena Kapoor’s Next Untitled Film With Meghna Gulzar Gets Prithviraj Sukumaran On Board

Kareena Kapoor is working with Raazi director Meghna Gulzar for her next film. The project,…

17 hours ago

Purdue basketball freshman Daniel Jacobsen injured vs Northern Kentucky

2024-11-09 15:00:03 WEST LAFAYETTE -- Daniel Jacobsen's second game in Purdue basketball's starting lineup lasted…

17 hours ago

Rashida Jones honors dad Quincy Jones with heartfelt tribute: ‘He was love’

2024-11-09 14:50:03 Rashida Jones is remembering her late father, famed music producer Quincy Jones, in…

18 hours ago

Nosferatu Screening at Apollo Theatre Shows Student Interest in Experimental Cinema – The Oberlin Review

2024-11-09 14:40:03 A silent German expressionist film about vampires accompanied by Radiohead’s music — what…

18 hours ago

What Are Adaptogens? Find Out How These 3 Herbs May Help You Tackle Stress Head-On

Let's face it - life can be downright stressful! With everything moving at breakneck speed,…

18 hours ago

The new Mac Mini takes a small step towards upgradeable storage

Apple’s redesigned Mac Mini M4 has ditched the previous M2 machine’s SSD that was soldered…

18 hours ago