So much so that an investor named Rashshad Rasheed with handle @rashshadrasheed on X (formerly Twitter) has threatened the company with legal proceedings.
“#zerodha stuck. My orders not getting executed. Will take you to court if I lose any single penny,” the user wrote in his post, sharing an over 2 minute video depicting the glitch in Zerodha app.
Reporting the issue, another user on X wrote, “Every #zerodha trader ever. Lost 2.1 Lakhs due to technical error. Going to court, going to change broker. Next day: 9:15 am, open zerodha and punch 0.0. In marketing 101 they teach about something called ‘switching cost’. in the case of zerodha, the switching costs are?”.
“I lost 10L due to Zerodha. Orders placed at 9:15 were executed 1.5 hours later. zerodhaonline, what the hell? This is money we earned through hard work. I want my money back and am going to court,” wrote another.
Here’s how Zerodha responded?
The company took to X to address the issue. It said “Some of our users were facing issues seeing the latest status of some orders while the orders themselves were successfully placed. This issue is now fixed. The status for new orders is updating fine now. We’re working on updating the status for older orders. Apologies for the inconvenience caused.”
